Improve guest relations

Deliver on guest experience

Guests who are engaged during their stay tend to spend more and are more likely to return. Recognizing the value of guest engagement, we have built a powerful set of tools in Expedia Group’s Partner Central to help you proactively manage your guest relations, be unique among your local competitors, and help grow your business on Expedia Group websites.

before their stay icon

Before their stay

Deliver welcome notes, set expectations, or offer additional info about your amenities or services once guests book.

during their stay icon

During their stay

Discover guest concerns while they are in-house and when you are in the optimal position to turn their experience around.

after their stay icon

After their stay

Close the loop with guests once they leave your property and get actionable insights to improve your online reputation.

Partner Central Message Center

Conversations

Start the conversation with guests after they book.

Conversations is a guest communication tool that can help you provide a unique and personalized travel experience for your guests. Use it to deliver custom welcome messages, provide check-in details, and respond to guest requests.

  • Create first impressions and set guest expectations
  • Drive incremental revenue and repeat bookings
Start the conversation
Check your score
Partner Central Real-time feedback

Real-time Feedback

Discover potential issues in-stay and turn the experience around.

Real-time Feedback provides an opportunity to discover and resolve any potential issues while guests are still in-house. Receive alerts when guests submit feedback, then take action to ensure a positive experience.

  • Identify and resolve guest concerns during their stay
  • Influence and help improve post-trip guest reviews
Review your feedback
View your photos
Partner Central Guest Reviews

Guest Reviews

Proactively manage your online reputation and attract more travelers.

Identify guest feedback that requires attention and thank guests for staying with you using post-trip Guest Reviews. Easily monitor your property rating across Expedia Group sites based on categories like cleanliness, service, and comfort.

  • Improve your online reputation
  • Attract more travelers to your property
  • Improve guest experience and build loyalty
Manage your reviews
Review your list

What our partners are saying

Real-time Feedback provides an opportunity to identify and address concerns at the time it matters most, when guests are onsite and we can influence their stay.

Anja S.
Revenue Manager • Andel’s by Vienna House Berlin