Guests who are engaged during their stay tend to spend more and are more likely to return. Recognizing the value of guest engagement, we have built a powerful set of tools in Expedia Group’s Partner Central to help you proactively manage your guest relations, be unique among your local competitors, and help grow your business on Expedia Group websites.
Deliver welcome notes, set expectations, or offer additional info about your amenities or services once guests book.
Discover guest concerns while they are in-house and when you are in the optimal position to turn their experience around.
Close the loop with guests once they leave your property and get actionable insights to improve your online reputation.
Conversations is a guest communication tool that can help you provide a unique and personalized travel experience for your guests. Use it to deliver custom welcome messages, provide check-in details, and respond to guest requests.
Real-time Feedback provides an opportunity to discover and resolve any potential issues while guests are still in-house. Receive alerts when guests submit feedback, then take action to ensure a positive experience.
Identify guest feedback that requires attention and thank guests for staying with you using post-trip Guest Reviews. Easily monitor your property rating across Expedia Group sites based on categories like cleanliness, service, and comfort.
Real-time Feedback provides an opportunity to identify and address concerns at the time it matters most, when guests are onsite and we can influence their stay.